Shipping Policy

We understand that the excitement of receiving your new timepiece is as much a part of the experience as wearing it. That's why we've designed our shipping policy to ensure your watch arrives promptly and in perfect condition, ready to tell not just the time, but also the story of its journey to you.

Order Processing and Dispatch

Once you've placed your order with Timecogland, we spring into action. Our team works diligently to process and dispatch your order within 1 to 3 business days. This period allows us to ensure that your watch is carefully inspected, packaged with the utmost care, and prepared for its journey to you. We understand the anticipation that comes with awaiting a package, and we're committed to making this process as swift and seamless as possible.

Shipping Times

After your order has been dispatched, you can expect to receive your Timecogland timepiece within 5 to 7 business days. This estimated delivery time is designed to balance speed with the careful handling your watch deserves. We've partnered with reliable carriers to ensure that your package is transported with the same level of care and attention to detail that we apply to every step of our process.

Packaging

We take great pride in how we package our watches. Each Timecogland timepiece is nestled in a high-quality gift box, designed not only to protect your watch during transit but also to present it as the special item it is. Inside the box, your watch is further safeguarded by a layer of foam. This dual-layer protection ensures that your watch arrives in the same pristine condition in which it left our hands.

Tracking Your Order

Transparency is key when it comes to shipping. Once your order has been dispatched, you will receive a tracking number via email. This allows you to follow the journey of your package every step of the way, providing you with peace of mind and the assurance that your watch is on its way.

International Shipping

While our primary focus is on delivering exceptional timepieces to our local customers, we also offer international shipping. Please note that international shipping times may vary due to customs and other international logistics factors. We will provide you with an estimated delivery time at the time of purchase, but please be aware that these are guidelines and can be subject to change.

Shipping to Remote Areas

For customers in remote areas, we will do our best to ensure your watch reaches you. However, please be aware that shipping to remote locations may take longer than our standard delivery times. If you have any concerns or require more information regarding shipping to a remote area, please do not hesitate to contact our customer service team.

Customer Service

Should you have any questions or concerns about your order or its delivery, our customer service team is here to assist you. You can reach us at wshop@timecogland.com. We are available Monday to Friday from 9:30 AM to 4:30 PM and Saturday and Sunday from 10:30 AM to 2:30 PM. 

Our Commitment to You

At Timecogland, we are committed to delivering more than just a watch; we are delivering a piece of art, a story, and a connection to nature. Our shipping policy is designed to reflect this commitment, ensuring that your experience with us is as enjoyable and hassle-free as possible. We look forward to bringing a Tiwhwatch timepiece into your life, where it can serve as a daily reminder of the beauty of time and the elegance of nature.

Thank you for choosing Timecogland. We are excited to be a part of your journey through time.